EXAM CISCO 100-140 LAB QUESTIONS - NEW 100-140 STUDY MATERIALS

Exam Cisco 100-140 Lab Questions - New 100-140 Study Materials

Exam Cisco 100-140 Lab Questions - New 100-140 Study Materials

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Tags: Exam 100-140 Lab Questions, New 100-140 Study Materials, Exam 100-140 Duration, 100-140 Torrent, 100-140 Reliable Study Materials

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q594-Q599):

NEW QUESTION # 594
You receive an email from a colleague, urgently requesting sensitive information for a project you both are working on. The email contains a link to a document-sharing platform you haven't used before.
What should you do in this situation?

  • A. Click on the link and provide the requested information to help your colleague promptly
  • B. Forward the email to your manager for approval before taking any action
  • C. Reply to the email with the requested information to ensure timely cooperation
  • D. Ignore the email and reach out to your colleague through a verified communication channel to confirm the request

Answer: D

Explanation:
Correct Answer. B. Ignore the email and reach out to your colleague through a verified communication channel to confirm the request Ignoring the email and confirming the request through a trusted communication channel ensures you do not fall prey to potential phishing attempts. Verifying the authenticity of the request before sharing sensitive information is crucial for safeguarding data.
Option A is incorrect. Clicking on the link without verifying the request may lead to exposing sensitive information to unauthorized parties.
Option C is incorrect. Replying with sensitive information without confirming the request's legitimacy could result in data compromise.
Option D is incorrect. Involving your manager without confirming the request first may lead to unnecessary delays and potential miscommunication. It's essential to confirm the legitimacy of the request before escalating the issue.


NEW QUESTION # 595
Anna reports that she can no longer access the quarterly financial reports on the company server, even though her colleagues can.
What should you check first to troubleshoot her access issue?

  • A. Ask Anna to restart her computer
  • B. Check if Anna's account is locked out
  • C. Verify Anna's permissions on the folder containing the financial reports
  • D. Update Anna's antivirus software

Answer: C

Explanation:
Correct Answer. B. Verify Anna's permissions on the folder containing the financial reports Since Anna's issue is specific to accessing a particular resource that others can access, the first step is to check her permissions for that folder. This will determine if there has been any change affecting her access.
Option A is incorrect because an account lockout would prevent her from logging into the system entirely, not just accessing specific files.
Option C is incorrect as restarting the computer would not affect her permissions on the server.
Option D is incorrect because antivirus software updates would not impact her permissions to access specific network resources.


NEW QUESTION # 596
A user reports intermittent website access issues.
To diagnose if the problem is related to DNS resolution, which nslookup usage is most appropriate?

  • A. nslookup website.com
  • B. nslookup -type=soa website.com
  • C. nslookup -debug website.com
  • D. nslookup -type=mx website.com

Answer: C

Explanation:
Correct Answer. B. nslookup -debug website.com Using nslookup with the -debug option provides detailed query information about the DNS resolution process, which can help in diagnosing complex or intermittent DNS resolution issues.
Option A is incorrect. This command is used to look up mail servers associated with a domain and is not relevant for general access issues.
Option C is incorrect. While it performs a basic DNS lookup, it lacks the detailed output necessary for complex troubleshooting.
Option D is incorrect. The -type=soa option fetches the Start of Authority record, which is useful for DNS zone information but not for troubleshooting access issues.


NEW QUESTION # 597
Following a support call about an intermittent hardware failure, how should the technician document the interaction to ensure it is useful for both immediate review and future reference?

  • A. Provide a chronological account of the support call, including time stamps
  • B. Focus on documenting the client's feedback and suggestions
  • C. Include a detailed technical description of the failure, tests conducted, and the outcome
  • D. Record the names and titles of all personnel involved in the call

Answer: C

Explanation:
Documenting the technical details of the hardware failure, the diagnostic tests performed, and the results of those tests ensures that the record is clear, factual, and comprehensive. This information is critical for reviewing the incident in the future and for any ongoing maintenance or follow-up required.
Option B is incorrect as while chronological details are useful, they do not emphasize the technical specifics necessary for comprehensive documentation.
Option C is incorrect because focusing primarily on client feedback does not provide a clear description of the technical issues and resolutions.
Option D is incorrect as listing the involved personnel does not summarize the technical details of the problem or its resolution.


NEW QUESTION # 598
How should a technician document insights gained from technical forums in internal documentation?

  • A. Summarize the insights gained and cite specific forum threads or posts where relevant
  • B. Disregard less popular solutions to avoid cluttering documentation with unverified information
  • C. Document only those solutions that do not contradict the technician's initial understanding of the issue
  • D. Copy and paste forum content directly into internal documentation to preserve the original wording

Answer: A

Explanation:
Correct Answer. B. Summarize the insights gained and cite specific forum threads or posts where relevant Summarizing key points and citing sources maintains the integrity of the information while ensuring that the documentation is useful and traceable for future reference.
Option A is incorrect because direct copying may violate copyright and lacks context or adaptation to specific organizational needs.
Option C is incorrect as less popular solutions might still provide valuable insights, especially for complex or unusual problems.
Option D is incorrect because dismissing conflicting information can prevent a full understanding of the issue and potential solutions.


NEW QUESTION # 599
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